Q: What's the limitation in trial version of Cucusoft
converter products?
The limitation in the trial version is that there is a
watermark on the output video . Otherwise, the functionality is
exactly the same in the trial version and full version.
Q: How to remove the watermark?
You need to uninstall the trial version and install the full
version to convert your video file again.
Q: I have got the reg code, then how to register?
- If you purchase our program , you will received the
email including the register code and the url for
downloading the full version.
- Please uninstall the trial version, then install the
full version.
- When you run the installed full version, the
register dialog box will pop up. Please copy and paste your
email address and register code into the dialog box. Please
be note, it is email address you purchased with and not your
name.
- After register, please restart our program again to run.
Q:I lost my register code
, how to get it again?
You can goto our support center http://support.cucusoft.com
to retrieve your register code.
Q: I have ever purchased your product, but I lost my
program, how to get it again?
You can goto our support center http://support.cucusoft.com
to retrieve the latest full version.
Q: When I tried to use the Customer Service website to
see if there were any updates to my software and I carefully
entered the information above with my name then I tried to
log in, it came back with a message that says:
" Error! Please check you name, email address and the
product you selected! The name and email address should be
same as you ever placed order."
Two reason maybe,
1, because you are a new user, your account on our support
website will be available within 24 hours.
2.the information you input is not correct, you can e-mail
support@cucusoft.com ask for the help.
Q: What is Cucusoft products' refund policy?
Before deciding to purchase our software, please be sure to
download, install, and test-drive the evaluation versions that
we provide. Free trial download >>
We do not offer refunds on software when the registration code
has already been sent to the customer. We go to great lengths to
produce a trial version with which customers can ensure their
satisfaction and system compatibility. This allows them to make
an informed purchasing decision. Once that purchase has been
made, we do not offer a cash refund or an exchange. We feel this
policy is consistent with the major software retailers
nationwide. During the evaluation period, technical support is
available support@cucusoft.com
Q: My Email address has changed what do I have
to do to continue to receive Cucusoft Software upgrade
newsletter?
Please modify your information on the website of seller. We
will send the emails according the customer list they provide.
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